W4U Managed Support Coverage

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W4U is proud to offer Fully Managed services on all control panel (cPanel/WHM, Plesk, DirectAdmin) based Cloud Server and dedicated servers.

By leveraging our years of experience you will now be able to sit back and enjoy powerful Hosting with ease.

Support Availability

Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit our support portal at http://hosting.wmirchi.com/submitticket.php please use your billing email address and password to login.

Support Coverage

W4Us provides managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement;
  • Network availability;
  • Free installation of the cPanel, Plesk or DirectAdmin control panel is done during Cloud Server provisioning;
  • Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
  • Free initial security hardening;
  • Free initial accounts migration from remote system with the same control panel;
  • Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
  • Best-effort support for 3rd party applications.

 

 

CONTROL PANEL SUPPORT EXPLAINED

cPanel/WHM

  • cPanel/WHM
    • Initial installation
    • Initial service optimization
    • Version upgrade/downgrade (note: EDGE build is not supported)
    • Repair
    • Licensing
    • Troubleshooting of automated update and/or backup creation tasks
  • Mail services
    • Upgrade/reinstall exim MTA
    • Upgrade/reinstall courier-imap POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Install/upgrade/reinstall/uninstall ClamAV antivirus
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
  • Web service
    • Apache web server recompilation
    • PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Upgrade/reinstall proftpd or pure-ftpd FTP server
    • Switch between pure-ftpd and proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
  •  

  • Plesk

  • Plesk service
    • Initial installation
    • Initial service optimization
    • Version upgrade (note: downgrade is not supported)
    • Repair
    • Licensing
  • Mail services
    • Reinstall/troubleshoot qmail MTA
    • Reinstall/troubleshoot courier-imap POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Horde/IMP webmail client
  • Web service
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version (note: applicable only to versions officially distributed by CentOS/CentOS Plus)
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Repair/reinstall proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
  •  

  • DirectAdmin

  • DirectAdmin control panel service
    • Initial installation
    • Initial service optimization
    • Version upgrade (note: downgrade is not supported)
    • Repair
    • Licensing
  • Mail services
    • Reinstall/troubleshoot exim MTA
    • Reinstall/troubleshoot POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Uebimiau and Squirrelmail webmail clients
  • Web service
    • Apache web server recompilation
    • PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Repair/reinstall proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

If you have any questions about our support coverage, just send an email to Support Department or login to the Client Portal and submit a ticket to our support deparment